1. How much for shipping fee?
We offer FREE delivery to Hong Kong on all orders. For international orders, please click here for shipping fee details.

2. How do I place an order?
You may go to your cart at right top corner and press checkout button to place an order. You will received an email to record your order and you will receive a confirmation email after review your order.  

3. Can I pickup my order at S.F. Express Store ?
Yes! You may choose a SF store at the left bottom of cart page or simply input the SF store no. or address at shipping information page. Your mobile number is required for pickup at SF store.    * SF Store full list

4. When will my order ship?

All orders will take within 3 working days to be processed and shipped, except custom made orders from VElove Animal, it will take 5 working days.

5. How long will it take to arrive?
Orders are typically shipped within 3 working days, and local orders will be arrive in 3 working days. You will be emailed a tracking number once your order has been shipped to track your package. For international orders, please allow 7-14 working days for standard delivery and 3-5 workings days for express delivery.

6. How do I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. 

7. How do I cancel an order?
We are sorry that we can't cancel any order after purchased. But if you really want to cancel it, please try to email to info@VElovehk.com with details within 12 hours after ordered, we hope we can help.

8. How do I return my order?
You have 15 days to return your order after received. We only accept exchange item(s). Please visit Shipping and Returns  for details.

9. Can I change my shipping address after ordered?
We are sorry that we can't change your shipping address after your order was shipped. If you want change it, please email to info@VElovehk.com with details ASAP. But we cannot guarantee that we will be able to make the necessary adjustments.

10. What payment method do you accept?
We accept VISA/MASTERCARD for worldwide orders, and Bank Transfer for local orders

11. Is it safe to use credit card at your site?
Yes and We take active measures to ensure that all information provided on our website is secure and confidential. Our website is protective by an SSL Certificate which, is a common security standard used for online shopping to protect your credit card information. 

12. What can I do if the above questions are not help?
You are welcomed to email to info@VElovehk.com. We will try our best to answer your questions.